Important Reminder: Online gaming is for entertainment purposes only. Never bet with money you cannot afford to lose. If you or a loved one needs help, support is always available.
What Is Responsible Gaming?
Responsible gaming means enjoying gambling as a form of entertainment with clear controls, realistic goals, and pre-set spending limits. At p62, we believe every player has the right to play in a safe, fair, and controlled environment.
Many people play online games as a way to unwind and have fun after a long day — and that is exactly what it is meant for. Problems only arise when gaming starts taking control away from the player, rather than the other way around. This is why p62 invests in a wide range of tools and programs to ensure our members stay responsible in every gaming session.
Responsible gaming is more than just words — it is a genuine commitment that we have made central to the development of the p62 platform. Every feature, every setting, and every policy we design is built with player safety and well-being as the top priority.
Core Principles of p62 Responsible Gaming
P62 operates on five core principles that form the foundation of our responsible gaming program:
- Entertainment First: Gaming at p62 is designed as entertainment, not a source of income. We always remind members that winning is a bonus, not a guarantee.
- Full Control in the Player's Hands: Every member has full access to self-control tools without going through a complicated process or waiting for approval.
- Full Transparency: Win odds, bonus terms, and all game conditions are clearly stated so players can make decisions based on accurate information.
- Vulnerable Group Protection: p62 employs a strict age verification system and monitors gameplay patterns that may indicate signs of problem gaming.
- Ongoing Support: The p62 support team is available 24/7 and trained to assist members who need guidance or help related to responsible gaming.
Remember: Playing at p62 should feel fun and relaxing. If you're feeling stressed, anxious, or compelled to keep going — that's a sign you need to take a break.
How to Use p62 Self-Control Tools
All p62 self-control tools can be accessed directly through the Account Settings within the platform. Here are the simple steps to set up your controls:
Login to Your p62 Account
Log in to your account using your username and password. Make sure you are logging into your own personal account.
Go to Account Settings
Click the profile icon at the top right corner, then select "Account Settings" from the menu that appears.
Select "Responsible Gaming"
In the settings menu, look for the "Responsible Gaming" tab, which displays all the control tools available to you.
Set a Limit or Choose Self-Pause
Choose the type of limit you want — deposit limit, loss limit, session time limit, or self-pause. Enter the appropriate value and confirm your selection.
Immediate Verification and Enforcement
Limits you set will take effect immediately. Any reduction in limits requires a 24-hour cooling-off period for your additional protection.
Note: Increasing deposit limits requires a 7-day cooling-off period before taking effect. This is an additional protective measure we designed for your benefit.
Recognise the Signs of Problem Gambling
Problem gambling can happen to anyone regardless of background or income level. It develops gradually and can sometimes be difficult to detect on your own. Recognising the early signs is the most important step to getting help at the right time.
Here are some warning signs to watch out for:
- Gambling with money that should be used for essentials such as rent, bills, or food.
- Lying to family or friends about gambling activities or the amount of money spent.
- Feeling the need to bet with increasingly larger amounts to get the same level of satisfaction.
- Unable to stop playing even after intending to do so.
- Using gambling as an escape from problems, stress, or negative emotions.
- Chasing losses — continuing to play in hopes of recovering money that has already been lost.
- Relationships with family or friends becoming strained due to gambling.
- Experiencing financial difficulties, debt, or being forced to borrow money to gamble.
- Losing interest in hobbies or other activities previously enjoyed.
If you identify these signs in yourself or a loved one, don't wait any longer. Contact the p62 support team or seek professional help immediately. Acknowledging the problem is a sign of strength, not weakness.
Self-Assessment Test
Not sure whether your gaming habits are still under control? Try answering the questions below honestly. If your answer is "Yes" to three or more questions, we encourage you to reach out to the p62 support team or seek professional help.
Support for Family Members
Problem gambling not only affects the individual involved — it also places significant strain on family and loved ones. p62 understands that family members are often the first to notice the warning signs and bear a heavy emotional burden.
If you are a family member or friend of someone who may have a gambling problem, here are some guidelines that may help:
- Have the conversation calmly and without judgment. Choose a suitable time and a comfortable setting to talk. Avoid an accusatory or angry tone.
- Focus on the behaviour, not the person. State the specific effects you have observed, not judgments about their character.
- Offer support, not solutions. Show that you are there to support, not to control or force change.
- Take care of your own well-being. Supporting someone with a gambling problem can be exhausting. Make sure you also take care of your own emotional well-being.
- Find out about available support resources so you can guide them toward professional help when they are ready.
The p62 support team can also be contacted by family members for guidance on steps that can be taken, including requesting a third-party account restriction if necessary.
Minor Player Protection
P62 takes the protection of children and minors extremely seriously. The p62 platform is strictly for individuals aged 18 and above, with no exceptions. We apply multiple layers of verification to ensure that no underage individual can register or access the platform.
To parents and guardians, we encourage the following steps to protect your children:
- Install parental control software on all devices used by your children to block access to gambling websites.
- Never share your p62 login credentials or account details with anyone, including children.
- Store bank cards and financial information somewhere not easily accessible to your children.
- Talk openly with your children about the risks of gambling and the importance of responsible financial management.
If you suspect that an underage individual has accessed the p62 platform, please contact our support team immediately. We will take swift action to investigate and close the account in question.