Privacy Policy p62 – Your Data Rights & Protection

1. Introduction

This Privacy Policy is published by p62 ("we", "p62 platform") and applies to all users who access or use the p62 platform via our website or mobile app. We understand that privacy is a fundamental right of every individual, and we are committed to managing your personal data with full responsibility, transparency, and respect.

This document explains the types of personal data we collect from you, the purposes of such collection, how we protect your data, and the rights you hold in relation to that data. This document should be read together with Terms and Conditions the p62 platform.

By registering or continuing to use the p62 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the p62 platform.

2. Personal Data We Collect

P62 collects your personal data through several means — directly from you during registration, through your use of the platform, and automatically via controlled tracking technologies. Below is a summary of the types of data collected:

3. How We Use Your Data

All data we collect is used for specific and legitimate purposes. p62 will not use your data for any purpose other than those stated below without obtaining your consent first:

• Account Management: Creates, verifies and manages your member account, including the KYC process and age verification.
• Transaction Processing: Processes deposits, withdrawals and all other financial transactions accurately and securely.
• Customer Support: Responds to inquiries, resolves complaints and provides technical support to members.
• Platform Security: Detects and prevents fraud, hacking, multiple account usage and other suspicious activity.
• Legal Compliance: Meets reporting and compliance obligations required by Malaysian law and authorities.
• Service Improvement: Analyzes usage patterns to improve platform performance, user experience and content.
• Service Communication: Sends important notifications related to your account, promotions you have subscribed to and platform updates.

4. Basis for Data Processing

Under the Malaysian Personal Data Protection Act 2010 (PDPA), p62 processes your personal data on the following lawful bases:

• Consent: You have consented to data processing upon registering and accepting this Privacy Policy.
• Contract Execution: Processing is necessary to provide the p62 platform services you have subscribed to.
• Legitimate Interest: Processing for security, fraud prevention and service improvement purposes based on p62's legitimate interests.
• Legal Obligation: Compliance with Malaysian legal requirements relating to platform operations.

5. Data Sharing with Third Parties

P62 does not sell, lease, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where data sharing is necessary to operate the platform:

• Payment Providers: Required financial data is shared with approved payment service providers such as DuitNow, FPX, and e-wallets to process your transactions.
• Game Providers: Minimum account information required is shared with third-party game providers to enable you to access games on the platform.
• Authorities: p62 will disclose data to the relevant authorities when required by law, court order, or a legitimate regulatory body.
• Technical Service Partners: Cloud infrastructure and cybersecurity providers bound by strict confidentiality agreements.

6. Data Security

P62 implements multiple layers of technical and organizational protection to safeguard your personal data against unauthorized access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption for all data transmitted between your device and p62's servers.
• Data encryption at rest for all sensitive information including payment details and identity documents.
• Two-Factor Authentication (2FA) available for all member accounts as an additional layer of security during login.
• Continuous security monitoring 24/7 by the p62 cybersecurity team to detect and respond to threats in real time.
• Penetration testing periodically by independent third-party security experts.
• Staff training regular training on data protection and best security practices.

7. Data Retention Period

P62 retains your personal data for the period necessary to fulfill the purpose of collection and meet the relevant legal obligations. In general:

• Active account data is retained for the duration that your account remains active and operational on the p62 platform.
• Financial transaction records are retained for a minimum of 7 years after the transaction date in accordance with Malaysia's legal requirements.
• KYC documents are retained for 5 years after account closure for compliance purposes.
• Customer support communication data is retained for 3 years for reference and dispute resolution.
• Technical logs and session data are retained for 90 days for security and debugging purposes.

Once the specified retention period has ended, your personal data will be securely deleted or anonymized so that you can no longer be identified from it.

8. Cookies & Tracking Technologies

The p62 platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance and ensure the security of your session. The following types of cookies are used:

• Essential Cookies: Required for core platform functions such as Login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve our services. All data is anonymized.
• Preference Cookies: Saves your preferences such as language, display settings and game preferences for a more personalized experience.
• Analytics Cookies: Helps p62 understand platform traffic patterns and usage for service improvement purposes.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the p62 platform.

9. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data held by p62:

To exercise any of the above rights, please contact the p62 support team via 24/7 Live Chat within the platform. We will process your request within 14 working days from the date of receipt.

10. Children's Privacy

The p62 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the relevant account will be closed.

If you believe a minor has registered on the p62 platform, please contact us immediately through our support channels so that prompt action can be taken.

11. Privacy Policy Amendments

P62 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or best data protection practices. When significant amendments are made, you will be notified via in-platform notifications or email.

The "Updated" date at the top of this document indicates the date of the latest revision. Continued use of the p62 platform after any amendments constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we manage your personal data, please contact the p62 team through the following channels:

You may also refer to the FAQ our team for answers to frequently asked questions about privacy and account security.